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For Your Holiday in Italy

Maremonti provides personal advice and support to help you choose the right holiday accommodation in Liguria. Our houses and apartments are offered by private owners with whom we have maintained long-standing, trusted relationships and close personal contact.

The following information is based on our local experience as well as on details provided by the property owners. It is intended to help you better understand the local conditions and plan your stay realistically. Please take a moment to read these notes carefully – they contain important information, guidelines and recommendations that should be considered when making your decision and preparing for your stay.

Once you have chosen your accommodation, simply send us your reservation request – by phone, email or via the enquiry or reservation form.. Maremonti will support you with personal advice and coordinate the reservation documents in consultation with the property owner.

The rental agreement for the holiday accommodation is concluded exclusively between you and the respective property owner.

The prices shown on the website are total amounts. They include the owner’s rental price as well as the service fee for Maremonti’s advisory and support services.

Maremonti provides independent advisory and service support for guests. Our remuneration consists solely of the service fee included in the total price paid by the customer. No additional charges are added to the displayed final price. Maremonti does not receive any commission or payment from the property owners and is not involved in the rental income. This model ensures neutral and independent advice when selecting your accommodation.

Maremonti’s service fee is payable within the period stated in the reservation confirmation by bank transfer to the account specified there.

The rental price for the accommodation is paid directly to the property owner (usually by bank transfer prior to arrival; in individual cases by arrangement on site). The applicable payment terms will be provided with your booking documents.

After completion of the booking and in accordance with the booking process, you will receive the contact details of your local contact person, detailed arrival information, as well as your personal travel guide with many insider tips for Liguria. These documents are usually provided after Maremonti’s service fee has been received.

Unless otherwise stated in the property description, the minimum rental period is usually one week. Arrival and departure typically take place on Saturdays. Any exceptions require prior agreement and confirmation by the property owner.

As a rule, the accommodation is available on the day of arrival between approximately 4:00 pm and 7:00 pm. Key handover is carried out by the owner or a designated local contact person and generally requires that the rental payment has been made in accordance with the agreed terms.

Please inform the owner or local contact person in good time if your arrival will be delayed. Arrivals outside the usual hours are only possible by prior arrangement and may be subject to an additional fee.

We kindly ask you to vacate the accommodation by 10:00 am on the day of departure and to leave it in a tidy and broom-clean condition. This generally includes:

• disposing of household waste

• leaving the kitchen clean and tidy

• leaving bathrooms and sanitary facilities clean

Please follow the owner’s instructions regarding waste separation and local regulations. If the property requires extraordinary cleaning after departure, the owner may charge the additional costs incurred.

Please note that private owners may not always speak foreign languages. However, our partners are experienced in welcoming international guests and will do their best to ensure a friendly and smooth key handover.

The accommodation may only be used by the number of guests stated at the time of reservation. This includes children, toddlers and babies.

Any changes to the number of guests must be communicated before arrival and require the owner’s approval. The maximum occupancy specified in the property description is binding and must not be exceeded under any circumstances.

Please inform us in good time if the number of guests changes. Maremonti will forward your request to the owner and assist with the coordination.

The living space indicated in square metres in the description always refers to external wall dimensions; the internal dimensions may be up to 15% smaller. The holiday properties are private property and therefore, they have been furnished according to the personal taste and the personal means of the respective owner. Pillows and quilts are provided for the permissible number of occupants. Cleaning supplies, tablecloths and consumer goods are not provided, unless specified otherwise in the property description. A set of bed linen and towels (3 per person) is provided. A change of linen can be booked on request and will be charged at EUR 10/person. Stairs/ladders to the upper floors may be steep and without railings. In some holiday properties the ceilings may be lower than normal. If garden furniture is listed in the description, this generally means a table and garden chairs. Cushions for sunbeds and seating furniture are not usually part of the holiday property equipment.

The use of swimming pools and outdoor facilities is at your own responsibility. Please note that these are private pools which are not supervised by lifeguards. Children must be supervised at all times by their parents or guardians.

The pool is reserved exclusively for guests of the booked accommodation; use by persons who are not registered guests is not permitted.

Outdoor pools are generally available on a seasonal basis (approximately mid-May to the end of September). Actual availability depends on weather conditions and the owner’s arrangements. If you are travelling in the early or late season, please check in advance whether the pool is open. Pool maintenance and servicing are carried out by the owner or a person appointed by the owner. Temporary restrictions in use may occur for this reason. For safety reasons, the pool should not be used during adverse weather conditions (e.g. thunderstorms, strong winds or storms).

Please also note: Pools require particular care and attention due to varying water depths, wet and slippery areas (e.g. around the pool edge), steps, and possible lack of safety features (such as covers, fences or railings). Please use the pool responsibly and with caution at all times, especially when children are present and during evening or nighttime use.

Any additional instructions or usage rules provided by the owner can be found in the respective property description.

If a television is available in the property, reception may vary depending on the equipment and location. Devices without a satellite system usually receive only local channels. Where a satellite system is installed, it is typically aligned with Astra (German, international and local channels). Reception quality may vary depending on the location and local conditions. In rural or hillside locations, internet and mobile reception may be limited.

If the accommodation is equipped with a Smart TV, you may log in to your personal accounts for streaming services or access publicly available online content. Please remember to log out of your accounts before departure.

Internet access is provided by local service providers. Speed and availability may vary depending on the region and network coverage and cannot be guaranteed at all times.

Please note that many mobile phone contracts allow you to use your regular data volume within the EU without additional charges. For details, please contact your mobile network provider.

Many holiday homes in Liguria are located within established village structures or in natural hillside settings. The properties are often natural plots and may therefore not be completely level or fully usable throughout. Depending on the location, the grounds may include woodland areas, olive groves, meadows, natural terraces or areas with higher vegetation.

Access roads typically reflect local conditions and may be narrow, steep or winding. In some cases, access with very large vehicles, wide SUVs or low-clearance cars may be limited. Please refer to the information provided in the respective property description and feel free to contact us before making your reservation if you have any questions.

If a property is described as “fenced”, this does not necessarily mean that the fence is fully enclosed or escape-proof for pets. Supervision of animals may therefore still be required.

Access to the house is not always comparable to a paved sidewalk. It may involve steps, natural paths or steeper sections and is not necessarily barrier-free or suitable for strollers.

If you have specific requirements regarding accessibility or location – for example due to reduced mobility, travelling with a stroller or other individual needs – please let us know before making your reservation. We will be happy to advise you to help you find a property that best suits your needs.

Distances (e.g. to the sea, town centre or shopping facilities) are approximate and intended for orientation purposes only. Information regarding shopping facilities generally refers to the nearest local grocery store or supermarket in the area.

Please note that opening hours, seasonal availability and possible closures of shops, restaurants or other facilities depend on local conditions and are beyond the control of Maremonti.

We place great importance on providing reliable information and make every effort to keep all details as accurate and up to date as possible. If you have specific questions regarding distances or local infrastructure, we will be happy to advise you before your reservation.

Whether a security deposit is required and the amount of the deposit are determined by the respective property owner. The amount and payment details are specified in the property description and/or the rental documents.

In most cases, the deposit is paid in cash upon arrival directly to the owner or their local contact person. In some cases, a bank transfer prior to arrival may be arranged.

The handling of the security deposit takes place exclusively between the guest and the owner. Maremonti is not involved in the collection, administration, or refund of the deposit.

The deposit is usually returned on/after departure once the property has been inspected by the owner. Depending on the agreement, the refund will be made in cash on site or by bank transfer within a few days.

The owner may deduct costs for damages, missing items, or any extraordinary cleaning required. If the costs exceed the amount of the deposit, the owner may invoice the additional amount separately.

Heating costs are generally not included in the rental price and will be charged separately. Please note that energy prices in Italy can be significantly higher than in some other countries.

Depending on the property, heating is either charged according to actual consumption (e.g. gas or heating oil) or based on a fixed flat rate. During the winter months, any heating flat rate specified in the property description or rental documents is mandatory, regardless of individual usage.

Electricity is included in the rental price in most properties. Separate billing based on meter readings will only apply if this is expressly stated in the property description.

The amount of consumption-based costs may vary depending on the season, weather conditions and individual usage. Billing is handled directly between guest and owner, usually on site.

For properties with pellet heating, fireplaces or wood-burning stoves, fuel must be purchased by the guest unless otherwise specified.

The handling of all heating and energy costs takes place exclusively between guest and owner. Maremonti is not involved in the calculation or collection of these charges.

We recommend reviewing the information on possible additional costs carefully before booking and contacting us in advance if you have any questions.

We kindly ask you to leave the accommodation in the condition in which you would like to find it yourself. The property is handed over to you clean and prepared by the owner and should be returned in a similarly tidy state.

Even if final cleaning is included in the rental price, the following is generally expected at departure:

• Disposal of household waste in accordance with local regulations

• Tidying the kitchen and washing up and putting away dishes

• Emptying the refrigerator and, if applicable, the dishwasher

• Leaving bathrooms and sanitary facilities clean

• Cleaning the barbecue or other outdoor equipment that has been used

• Returning furniture to its original position

Please note that cleaning products and consumables are not always provided unless explicitly stated in the property description.

If the accommodation is not left in a tidy and broom-clean condition, or if extraordinary cleaning is required, the owner may charge the additional costs incurred.

Any claims relating to cleaning are handled exclusively between guest and owner. Maremonti will be happy to assist with communication if needed but is not a contractual party to cleaning services.

If the property description includes a pet symbol or a corresponding note, pets are welcome. Please inform us at the time of your enquiry or reservation if you intend to bring a pet.

Please consult your veterinarian in advance regarding the applicable entry requirements for Italy, including necessary vaccinations and travel documents.

Pets are permitted only in properties where this is expressly allowed and must be supervised at all times. Even if a property is described as “fenced”, this does not necessarily mean that the enclosure is fully secure or escape-proof.

For hygiene reasons, pets are not allowed to use swimming pools. If pets cause unusual contamination during your stay – particularly in the pool area or technical equipment – the owner is entitled to charge the costs for any necessary cleaning or repairs.

Please ensure that outdoor areas are left clean and that no pet waste remains on the property. Beds, blankets, pillows and upholstered furniture are not intended for pets.

A careful and responsible use of the accommodation helps ensure that guests with pets will continue to be welcome in the future.

A number of properties are stated to be non-smoking. The proprietor indicates this in the holiday property. Maremonti can neither guarantee nor check whether the smoking ban is complied with; however, we ask our guests to respect this wish.

Please note that even in holiday properties where pets are not allowed, sources of allergies can still occur. In southern countries and especially in holiday properties that are located in the great outdoors, a wide variety of animals and insects can occur; this also applies to mosquitoes, silverfish, ants, centipedes, wasps, woodlice, mice, martens and dormice and all locally common animals. Cobwebs appear within a very short time, even though the house has been thoroughly cleaned. Maremonti cannot be held responsible for this. If there are any problems, please inform the homeowner or their representative or the agency so that remedial action can be taken. The first step should always be to keep all food tightly closed and to ensure adequate mosquito protection.

Maremonti has no control over potential construction work in the respective areas. Therefore it is possible that you may encounter construction noise (new buildings or renovations) near the holiday property. However, as soon as we find out that this is the case, we shall immediately notify you of this either before booking or prior to your arrival. It is as much in our interest that you have a relaxing holiday. Please keep in mind that everyday life of the locals in Liguria continues. In southern countries the noise level is generally higher. In rural areas the use of agricultural machinery may cause some disturbance. You should also expect to hear noises of the local fauna, such as crickets, frogs, dogs and tawny owls, even during the night. We have no control over this.

Should you against expectations discover any deficiencies of the property or inventory upon your arrival, you must inform the proprietor or his agent of this within 72 hours; any shortcomings relating to the cleanliness of the property must be notified immediately. A complaint cannot be sent by e-mail and must instead be made either over the phone or in person to the proprietor or his agent. Should this not result in a satisfactory resolution within a reasonable period of time, please inform the agency at 0049-176-70646943 in order to remedy the issue. Any reduction in the rental fee may only occur if we have received a complaint, which was not remedied at all or within a reasonable period of time.

If a remedy should only be possible with disproportionately high costs, resolution may be provided in the form of a replacement holiday property.

The Tenant is obligated to avoid any further damage, defects or consequential loss and to keep any financial loss/damage to a minimum. In the case of a complaint, the tenant must grant a reasonable remedy period. Any early departure without prior notice shall be on account and at the risk of the Tenant. The tenant thereby risks that the tenancy is not cancelled and/or there is no claim for compensation on his part. This is due to the fact that through his departure, the tenant has rendered a remedy or the provision of another holiday property impossible.

Any reimbursement shall be limited to direct economic loss. Neither Maremonti nor the proprietor shall be liable for any indirect economic loss (consequential loss) or non-economic loss (non-material damage).

During very hot summers or dry spells, there may be issues with the water and/or electricity supply. Maremonti has no control over this. In such instances, please notify the proprietor or his agent. Due to the soil, the water may have a harmless brown colouring in some areas. There is a chance that the water pressure will drop or the water supply will be interrupted during prolonged dry spells or as a result of the local conditions. We generally recommend that you are economical with water.

For safety reasons the fuses of the electric supply network are designed for a lower resistance. It is, therefore, not possible to run all provided appliances (such as kettle, hairdryer, washing machine) at the same time. Power cuts are a frequent occurrence during thunder storms. The cost of electricity in Italy is very high.

Please keep in mind that you are travelling to a Mediterranean country. Italians see certain things in a more relaxed manner. Let the Italian way of life “infect” you a little. Immerse yourself in the Italian dolce vita and the associated zest for life. Most of your holiday destination has maintained its ecological balance, which is why it cannot be ruled out that, for example, insects, lizards or small, harmless scorpions may occur in the holiday properties and on the premises. However, they pose no danger. Should you be plagued by midges, citronella lotion or small plug-in mosquito killers (e.g. by Vape) may help; they are present in most of the properties and can be purchased in any supermarket. Take power cuts and water outages in your stride and remember that spare parts (e.g. for swimming pools) are often quite difficult to procure. Repairs take their time. With a little patience, good humour and understanding you will soon feel like an Italian and enjoy your stay. Should you encounter any problems against expectations, we will be happy to help you.

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