Cancellation & Withdrawal
A holiday begins long before arrival – with anticipation, thoughtful planning, and the choice of a place that feels truly special.
Each of our holiday homes is individually and exclusively reserved for you by its respective owner. This creates a sense of reliability and commitment on both sides – for you as a guest, and for the owners who entrust their homes to your stay.
What does this mean in the event of a cancellation?
The property owners of our holiday accommodations apply the following cancellation conditions:
- up to 60 days before arrival: the service fee already paid to Maremonti remains due, as the personalised advisory and service have already been provided
- from 59 days before arrival: 100% of the rental price (excluding final cleaning and consumption-based additional costs)
Please note that the cancellation conditions applicable to your booking form part of the rental agreement with the respective property owner and will be communicated to you in full prior to booking.
Our shared approach: finding fair solutions
We understand that plans can change. In such moments, it is all the more important to us to work together with the property owner in finding a fair and considerate solution.
Where possible, the owners will make every effort to re-let the cancelled period.
Should this be successful, any cancellation costs already incurred will be refunded on a pro rata basis.
You are also welcome to propose a replacement guest. This is subject to the new guest taking over the booking under the existing conditions and being accepted by the property owner.
In many cases, this approach allows for a smooth and uncomplicated resolution.
We are here for you
Should your plans change, we will of course be by your side – supporting you throughout the process and assisting with the coordination with the property owner.
Our recommendation for your peace of mind
As circumstances can sometimes change unexpectedly, we recommend taking out travel cancellation and travel interruption insurance.
This allows you to plan your journey with confidence – knowing that you are well protected should unforeseen events arise.
A final thought
A confirmed booking is part of the very nature of a holiday home – personal, fair, and built on mutual trust.
With the right safeguards in place, your focus can remain where it belongs: on the anticipation of your stay, and a getaway that begins with ease and continues just as beautifull