General Terms and Conditions
for the consultancy and support services provided by Maremonti
Version: 2026
Provider:
Maremonti
Stefanie Ghiglione
Mühlbergle 16
73525 Schwäbisch Gmünd
Germany
Email: info@maremonti.de
Tel.: +49 176 70646943
VAT ID No.: DE288484049
Preamble
These General Terms and Conditions exclusively govern the independent consultancy and support services provided by Maremonti to its customers, hereinafter referred to as the “Customer”.
Maremonti is neither the property owner nor a tour operator and does not become a party to the rental agreement for the holiday accommodation. The agreement concerning the services provided by Maremonti and the rental agreement concerning the holiday accommodation are two legally separate contractual relationships.
1. Information concerning the holiday accommodation
The information concerning the holiday accommodation is based on information provided by the respective property owner and is compiled by Maremonti with the greatest possible care. Maremonti endeavours to keep this information up to date but cannot guarantee that it is complete or free from errors at all times.
2. Rental agreement and responsibility of the property owner
Claims arising from the rental agreement or from defects in the holiday accommodation must be asserted against the property owner as the contractual party to the rental agreement.
Claims resulting from Maremonti’s own breaches of duty in connection with its consultancy and support services remain unaffected.
3. Maremonti service fee
(1) A service fee is charged for the independent consultancy and support services provided by Maremonti. The service fee is already included in the total amount shown in offers, price calculators or reservation documents and becomes fully due as the deposit when the booking is concluded. This deposit constitutes full payment of Maremonti’s service fee. No further fees are charged for services provided by Maremonti.
(2) The service fee exclusively remunerates the independent consultancy and support services provided by Maremonti. A subsequent amendment, cancellation or non performance of the rental agreement does not give rise to a claim for reimbursement of the service fee, provided that the agreed consultancy and support services have been fully performed by Maremonti. Mandatory statutory consumer rights remain unaffected.
4. Rental price and payment processing
(1) All amounts remaining after payment of the deposit, in particular the rental price, additional costs and other payments arising from the rental relationship, must be paid exclusively and directly to the respective property owner. Maremonti does not accept these payments.
(2) If, exceptionally, a payment intended for the property owner is mistakenly received by Maremonti, it will be forwarded without delay. This does not make Maremonti a collection agent or representative of the property owner.
5. Cancellation and withdrawal from the rental agreement
(1) Any cancellation or withdrawal relating to the holiday accommodation exclusively concerns the rental agreement between the Customer and the property owner and is governed by the conditions agreed by the property owner.
(2) The agreement concerning the consultancy and support services provided by Maremonti is legally separate from the rental agreement. Cancellation of the rental agreement therefore does not give rise to a claim for reimbursement of the service fee, provided that the agreed consultancy and support services have been fully performed by Maremonti. Mandatory statutory consumer rights remain unaffected.
6. Defects and assistance during the stay
(1) Any defects in the accommodation, in particular regarding facilities, cleanliness, condition or handover of the keys, must be reported without delay to the property owner or to the local contact person designated by the property owner so that remedial action can be taken during the stay.
(2) Maremonti is neither a representative nor an authorised recipient of notices on behalf of the property owner. A notification to Maremonti therefore does not replace the required notification to the property owner or the designated contact person.
(3) Maremonti may assist the Customer with communication and in finding a practical solution. In doing so, Maremonti does not assume any obligations of the property owner arising from the rental agreement.
7. Liability
(1) Maremonti shall have unlimited liability for damage caused intentionally or through gross negligence by Maremonti, its legal representatives or persons employed in performing its obligations, as well as for damage resulting from injury to life, body or health where such damage results from a culpable breach of duty by Maremonti, its legal representatives or persons employed in performing its obligations.
(2) If Maremonti, a legal representative or a person employed in performing its obligations negligently breaches an essential contractual obligation arising from the consultancy and support agreement, Maremonti’s liability shall be limited to the typical and foreseeable damage.
(3) The respective property owner is solely responsible for the performance of the rental agreement concluded between the Customer and the property owner. This applies in particular to the condition, facilities, availability and contractual provision of the holiday accommodation. Maremonti is not liable for breaches of duty by the property owner or other third parties. Maremonti’s liability for its own culpable breaches of duty arising from the consultancy and support agreement remains unaffected.
(4) For events outside Maremonti’s sphere of influence, in particular natural events, official measures, strikes or disruptions to public infrastructure, Maremonti shall only be liable where it has its own statutory or contractual responsibility.
(5) Taking out suitable travel insurance and travel cancellation insurance is recommended.
8. Right of withdrawal
(1) Consumers who enter into a distance contract for the consultancy and support services provided by Maremonti generally have a statutory right of withdrawal of 14 days. Further details are set out in the separate withdrawal information.
(2) At the Customer’s request, Maremonti may begin providing the agreed consultancy and support services before the expiry of the withdrawal period.
(3) Mandatory statutory consumer rights remain unaffected.
9. Data protection
Maremonti’s privacy policy applies in its current version. Maremonti processes personal data under its own responsibility in accordance with the applicable data protection legislation.
10. Conclusion of contracts by electronic means
(1) The presentation of holiday accommodation on the website constitutes neither a binding offer by Maremonti to conclude a rental agreement nor a binding offer by the property owner.
(2) A non binding enquiry does not give rise to a paid contract for the consultancy and support services provided by Maremonti.
(3) Where the Customer expressly submits a paid booking during the online booking process, the Customer thereby makes a binding offer to conclude an agreement for Maremonti’s consultancy and support services. The agreement is concluded when Maremonti provides the corresponding confirmation.
(4) The rental agreement for the holiday accommodation is separate from this agreement. Whether and at what point the rental agreement between the Customer and the property owner is concluded is governed by the conditions determined by the respective property owner.
(5) Before submitting a declaration that gives rise to a payment obligation, the Customer may review and correct the information entered.
(6) The applicable General Terms and Conditions can be accessed on the Maremonti website. During the booking process, the Customer confirms that they have taken note of the General Terms and Conditions.
11. Contract language
The authoritative language for the agreement with Maremonti is German. Translations of these General Terms and Conditions and other contractual information are provided for ease of understanding. In the event of discrepancies, the German version shall generally prevail, unless mandatory statutory consumer protection provisions provide otherwise.
12. Applicable law and jurisdiction
(1) German law applies. Mandatory consumer protection provisions of the country in which the Customer has their habitual residence remain unaffected.
(2) The statutory rules on jurisdiction apply to consumers.
13. Final provisions
If individual provisions of these General Terms and Conditions are or become invalid, the validity of the remaining provisions shall remain unaffected.