General Terms and Conditions (GTC)
for advisory and service services of Maremonti
Version: 2026
Provider:
Maremonti – Stefanie Ghiglione
Mühlbergle 16, 73525 Schwäbisch Gmünd, Germany
Email: info@maremonti.de | Phone: +49 176 70646943
VAT ID: DE288484049
These General Terms and Conditions govern exclusively the services provided by Maremonti to customers (hereinafter “Customer”). Maremonti is neither the landlord nor a tour operator and does not become a contractual party to any rental agreement for a holiday accommodation.
1. Scope of Services of Maremonti
(1) Maremonti provides advisory, information and support services related to the selection of holiday accommodations (e.g. property information, clarification of customer preferences, regional information, assistance with communication).
(2) Maremonti is not authorized to conclude, modify or terminate rental agreements on behalf of a landlord or to make legally binding declarations for landlords.
(3) Information about the holiday accommodations is provided on the basis of the information supplied by the respective landlord. Maremonti compiles this information with great care and strives to keep it up to date, but does not guarantee completeness or accuracy at all times.
(4) The services provided by Maremonti do not constitute a package travel service or linked travel arrangement within the meaning of Sections 651a et seq. of the German Civil Code (BGB).
Maremonti provides independent advisory and service services only.
2. Relationship with the Landlord and Rental Agreement
(1) The rental agreement for the holiday accommodation is concluded exclusively between the Customer (tenant/guest) and the respective landlord.
(2) The final rental conditions (in particular price, scope of services, house rules, security deposit, additional costs, arrival/departure, cancellation conditions) are determined solely by the landlord. These conditions are provided by Maremonti on the website or in information materials based on the information supplied by the landlord.
(3) Any claims regarding defects of the accommodation or arising from the rental relationship must be addressed directly to the landlord.
3. Service Fee of Maremonti
(1) A service fee is charged for the advisory and support services provided by Maremonti.
The service fee is already included in the total amount shown in offers, price calculations or reservation documents. No additional fees for Maremonti’s services will be charged.
(2) The service fee becomes due upon the customer’s selection decision/reservation and must be paid within the period stated in the confirmation to the German bank account specified therein.
(3) The service fee exclusively remunerates the independent advisory and service services provided by Maremonti and is owed irrespective of whether a rental agreement is concluded or carried out, provided that the services have already been rendered.
(4) The landlord is not liable for the service fee and is neither responsible for its collection nor for any refund.
4. Rental Price and Payment Handling
(1) The rental price must be paid exclusively and directly to the landlord in accordance with the rental agreement or the landlord’s payment instructions.
(2) Maremonti does not accept rental payments, deposits or any other amounts related to the rental relationship and is not involved in the payment process between customer and landlord.
Any payments received by mistake will be forwarded to the landlord without delay; this does not establish any collection or representation authority.
5. Cancellation / Withdrawal
(1) Any cancellation by the customer relates to the rental agreement with the landlord and is governed by the landlord’s cancellation conditions.
(2) The service fee relates to the advisory and service performance of Maremonti. If the service has already been provided, the claim for the service fee generally remains valid.
Mandatory statutory consumer rights remain unaffected.
(3) Information on cancellation conditions is provided here: [link].
6. Defects / Contact During the Stay
(1) Any defects in the accommodation (equipment, cleanliness, condition, key handover, etc.) must be reported immediately to the landlord or the local contact person designated by the landlord so that remedial action can be taken. Notification after returning home to Maremonti in Germany is not sufficient.
(2) Maremonti may provide practical assistance or communication support. Such support is provided without assuming any obligations under the rental agreement and without representing the landlord.
7. Liability
(1) Maremonti shall be liable without limitation in cases of intent or gross negligence and for damages resulting from injury to life, body or health.
(2) In the case of slight negligence and breach of essential contractual obligations (cardinal obligations), liability is limited to the foreseeable damage typical for the contract.
(3) Any further liability of Maremonti is excluded.
(4) The respective landlord is solely responsible for damages, defects or service failures related to the rental agreement and for the proper performance of the rental services.
(5) Maremonti shall not be liable for breaches of duty by landlords, guests or other third parties.
(6) Maremonti shall not be liable for disruptions beyond its control, in particular in cases of force majeure, natural events, official measures, strikes or disruptions of public infrastructure.
(7) Liability for loss, damage or theft of personal belongings during the stay lies solely with the landlord within the framework of applicable law.
(8) The conclusion of travel, cancellation or other appropriate insurance is recommended.
8. Right of Withdrawal and Start of Service
Consumers generally have a statutory right of withdrawal of 14 days from the conclusion of the contract.
As you request immediate processing and individualized advisory services with your selection/reservation, our service begins before the withdrawal period expires. The advisory and service performance of Maremonti is usually completed upon the selection decision and the preparation of the reservation documents. By making your selection/reservation, you expressly agree that Maremonti may begin performance immediately.
Once the service has been fully provided, the statutory right of withdrawal expires.
9. Data Protection
The current privacy policy of Maremonti applies. Maremonti processes personal data as an independent controller within the meaning of the GDPR for the purpose of providing its advisory and service services.
10. Electronic Contract Conclusion / Consumer Information
(1) The presentation of holiday accommodations on the website does not constitute a binding offer but an invitation to submit an inquiry or selection decision.
(2) The contract for Maremonti’s advisory and service services is concluded when the customer submits their data as part of the selection/reservation process and Maremonti confirms the service by email or begins processing the individual request.
(3) Before submitting a binding inquiry or selection, the customer may review and correct their entries at any time using the usual browser or input functions or cancel the process.
(4) The contract text will be stored by Maremonti. The customer will receive the contract data and these GTC with the confirmation email. The current version of the GTC is also available on the website at any time.
(5) The contract is concluded in German. The English version is provided for information purposes only. In case of discrepancies, the German version shall prevail.
11. Applicable Law and Jurisdiction
(1) German law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer protection provisions of the country in which the customer has their habitual residence remain unaffected.
(2) For consumers, the statutory places of jurisdiction shall apply.
12. Final Provisions
Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.